Terms and Conditions
Compliance with the following Terms and Conditions are implicit upon placing your order.
Products and Descriptions
- Please ensure that the description and measurement of the item(s) in your order match your expectations.
- Although unlikely, some measurements may slightly vary due to human error.
- Refunds and exchanges will not be issued for clearance items.
Incorrect/Incomplete Shipping Information
- Please ensure that all shipping information is complete and accurate, otherwise your package may be lost or shipped back to us.
- A re-shipment fee will be incurred on lost or unclaimed packages if the buyer chooses to keep the order.
- A 20% restocking fee will be incurred on lost or unclaimed packages that the buyer no longer wants.
Cancellation Policy
- Cancellations will only be accepted within 24 hours of order placement, after which cancellations are subject to a 15% fee.
- No cancellations are allowed after shipment.
Taxes and Customs Duties
- We do not charge fees on duty, taxes, and customs.
- Buyers are responsible for any customs duties in their country.
Damaged Items
- If there are any damaged items in your package, please contact us with your order number and pictures of the damaged item(s) within 1 week of receipt.
Lost Packages
- If there are no tracking updates on your package within two weeks, please contact us so that we can take steps to resolve the issue.
Returned Packages
- Packages that are incorrectly filled out or unclaimed will be shipped back to us, at which point we will contact you to re-ship or cancel your order.
- For re-shipped orders, a fee will be incurred.
- For cancelled orders, a 20% restocking fee will be incurred.